Customer Care
We understand that developing long-term business relationships can only be achieved through providing the highest level of customer satisfaction. In our efforts to meet expectations we have a Customer Care department with friendly, trained professionals ready to help you now
Customer Care Center
The Customer Care Center is the first level of customer assistance. This enables us to respond quickly to all requests and using the latest software, remotely fix most issues, keeping your office productive. With an average of 98% satisfaction rating, it’s without question that our expertly trained staff’s top priority is to ensure you’re up-and-running as soon as possible
Customer Care Center Phone: 1-(800) 536-8888
Customer Care Email: CustomerCare@xerox.com
Service Request
With over 500+ combined years of serving AOT customers, it’s easy to say that our Xerox-Certified field technicians are some of the most knowledgeable in the industry. Any customer complications that cannot be solved over the phone are then passed onto our field staff who quickly arrive at your location to get you back into operation Send us a request for repair or general maintenance and we’ll have a technician at your door within a short couple of hours
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Link 360 Application
The AOT 360 App automates and simplifies meter reading activities, reducing manual intervention, and delivering accurate results. The noninvasive application automatically creates a snapshot of all networked devices in a matter of minutes. Encrypted usage data is sent directly to a secure AOT location, at predetermined intervals
of companies don’t know what they’re spending on print
of the daily average employee prints are never used
of annual revenues are spent on document production
Order Supplies
Submit a request for new equipment or parts. We’ll get back to you shortly. Be sure to ask an AOT representative about how you can recycle. We are committed to environmentally responsible business practices. Over the last 20 years, Xerox supplies recycling programs have kept more than 145 million pounds of waste out of landfills. Ask an AOT representative about how you can help our commitment to the Earth and recycle your supplies and reduce waste
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Meter Collection
The quick, easy way to submit your monthly manual meter reading. Ask an AOT representative about how you can easily automate your Meter Collection by using our revolutionary Link360 Application